Change your mind about an item?
Returns will be issued for items brought back tagged, unworn & accompanied by a receipt. Return items within 14 days for a full refund or within 21 days for Store Credit.
As a small retailer, we are focused on offering new looks and items weekly which is why our time frame for a full refund it 14 days.
Returns will be credited back to the original form of payment. If you purchased the item with a Prepaid Visa, Mastercard, Discover, Amex or Gift Card you will be issued a credit in the form of an Jaxon Grey Gift Card.
Gift cards cannot be returned.
A check will be issued and mailed within 2-3 business days for cash refunds over $100 or at store discretion
Other questions? Head to our Contact page to reach out.